Case Study: Procare Chiropractic

Chart Talk with Dr AJ at Procare Chiropractic

13 Years Working Together

In June of 2011 Procare Chiropractic started using Chart Talk for documentation and demonstrating Meaningful Use of an Electronic Health Record. Initially, Dr. AJ liked that Chart Talk made dictating his patient encounters right into the computer a snap. Dr. AJ still likes to keep his notes succinct and encounter specific by dictating.

When his billing company notified him that they were closing up shop, Dr. AJ reached out to learn more about our Chart Talk Executive Billing Service. Our billing service takes care of the administrative part of you claims. We submit electronically or by mail, monitor and correct for rejections, submit documentation on your behalf, monitor your 30/60/90+ and address aging claims promptly. We are part of your team, one that will be there no matter what.

We visited Procare Chiropractic to talk with the doctor and staff directly. In 1000 clinics using Chart Talk, no two clinics every use it quite the same way. It's great to see which reports and tools each clinic prefers for their unique systems. When we asked what they like about using Chart Talk Kristee had this to say,

I find Chart Talk very state of the art and easy to use compared to other billing software that we have used in the past. Your technical support is excellent. Chart Talk provides excellent support whenever I have questions and is quick to respond to my emails. I really feel that [we] work as a team to make Procare Chiropractic successful.

Remembering Judy Barnes

Judy Barnes and her sons at Navy boot camp graduation

Judy Lewis left high school and El Paso, TX when she was 17 years old to get married and move to Germany with her husband stationed in the Army. She would come back the next year to finish high school, and thet was the end of her formal education.

Judy would travel with her husband in the Army and ended up in Bloomington, MN.

 

Judy would go on to raise two boys on her own. While working at Burroughs Corp. cleaning offices at night, she asked if she could bring a computer home to learn how it works. Judy taught herself to use the computer for wordprocessing, spreadsheets when the world worked with paper. She was soon hired full time at Burroughs as a computer trainier and no longer cleaned the offices.

Burroughs and Sperry merged to form UNISYS, which would dominate the mainframe comuter space as banks and military began moving into the digital world. Judy traveled the country, collecting rave reviews as a terrific teacher and computer troubleshooter. It wasn't uncommon for Judy's students, while learning to navigate and use these new machines, to say, "Wouldn't it be great if you could just talk to the computer and it would do what you say?" Which was absolutely the stuff reserved for science fiction at the time.

Judy would go on to work with the computer department at the University of Minnesota, helping to install the very first email service on campus. Judy's expertise and people skills served her well until the day she first saw Dragon Naturally Speaking. Soon thereafter she left her job to go into business for herself.

In 1999 Judy started JR Consulting. Judy built the company to simplify help professionals integrate speech recognition into their life. While training a chiropractor in the Twin Cities, the chiropractor suggested that she should get a booth at the upcoming Northwestern Health Sciences University homecoming. Known to chiropractors across the country as "The Dragon Lady", Judy found a great partnership helping doctors use Dragon to tell the story of the patient encounter.

On her travels, Judy would meet the husband of a chiropractor that had created a small database application using the Dragon software development kit, the software was called DC Talk. Judy started selling Dragon and DC Talk at the chiropractic tradeshows she went to. A couple years later, Judy bought the source code to DC Talk and brought in her own programming team to keep improving the software.

Later, Judy's son would join her as the business grew. DC Talk became Chart Talk when the EHR stimulus for demonstrating meaningful use affected the chiropractic profession. Following Judy's general guidance of simplifying complexities and great training, Chart Talk was able to help the first chiropractor attest for menaingful use successfully, and have the first chiropractor recieve their stimulus payment.

Not too bad for a high school dropout from El Paso, TX who loved to make people smile. Judy passed away in August of 2021. She was a great woman, wife,  mother, boss, granmother, mother-in-law, aunt, and friend. She is greatly missed and we are blessed to have known her.

Chart Talk Bookings

Chart Talk Bookings

Chart Talk Bookings extends your practice management functioanality to take patient payments online and book appointments right from your own clinic branded website. SMS and email appointment reminders keep your patients coming back and drastically reduces no shows. Chart Talk Bookings is included with both the Gold and Executive pricing tiers.

Patient Engagement +

Leaving the Checkbox Behind

https://charttalk.cloud/electronic-billing/

Free Webinar Series in March and April

In celebration of our 20th year bringing speech recognition to chiropractors to help them tell the story of the patient encounter, we are producing this series of webinars free for all providers, assistantns, instructors, students, and anyone else interested in chiropractic clinical documentation. We will have demonstrations, dicsussions, and interviews around the topic of getting away from canned documentationa and creating comprehensive, compliant, and quick encounter specific documentation.

Topics Will Include

How do I remember it all? – As a provider you should be aware of what is required by an auditor when they are looking at your encounter documentation. In this webinar we will explore a providers growth from using ‘training wheels’ to assist with remembering what to dictate, to grabbing a microphone and dictating an comprehensive subsequent encounter note in less than 30 seconds.

The Case of a Million Macros – In the beginning, a user can get so hung up on making a thousand templates for every scenario that they image they might encounter that they forget the power of speech recognition – Just say what you want to say, you’ll never find a short cut or checkbox that is more succinct, accurate, or stands up better than your own words. We will walk through this webinar and break down the strategy of creating macros vs. dictating your findings and how to find the happy medium while getting your documentation done.

One-on-One with Dr. Tony Hamm – Dr. Hamm has been a past president of the ACA, was a contributor to the ACA’s manual Clinical Documentation for Chiropractors, and has been an advocate and user of speech recognition software since very early on. In this webinar we will have a discussion with Dr. Hamm about using speech recognition software for documentation, what advantages he has found vs. generated notes, and what advice he can offer users that are considering moving to dictating their documentation moving from a checkbox generated system.

Automated Processes and Encounter Specific Documentation – We’ll look at combining the use of appointment reminders, patient portal and check-in features with the providers workflow to get information where we need it at the point of care AND the point of documentation.

Insights with a Documentation Reviewer – Dr. Dan Wautlet has provided peer review consultant services in the health insurance industry since 2003. He routinely performs reviews of documentation to determine medical necessity. In this Q & A format webinar we will talk with Dr. Wautlet about what he looks for  when reviewing documentation to support medical necessity and how he has been using speech recognition in his chiropractic practice since 2011.

See More Patients

Chart Talk Managed Billing Services allow you to see more patients

Chart Talk let’s you focus on patients, not paperwork

It's 2020 and you don't need to operate you clinic like it's the 1980's. Your clinic and your staff should focus on your patients: Providing services, engaging patients, and collecting money. You don't need to have one, two, or even three fulltime employees focused only on claims administrtion anymore. Chart Talk Billing Services will provide beginning-to-end claims management, from submitting your claims to posting payments. We also monitor and address claim rejections promptly, follow up with insurance on aging claims, post payments, file appeal letters, claim printing and mailing.

The evolution of practice management software

Compliant, Secure, Simple, Affordabe

The complete package

Chart Talk Affects Your Bottom Line From Day One:

  • Eliminates High Level IT Requirements - All you have to do is connect to the internet. Chart Talk secures, backs up, and protects your data 24/7/365.
  • Reduce Staffing Requirements - Chart Talk workflow is so simple, there are some doctors that run their entire practice themselves. Chart Talk Billing reduces the pain of staff turnover by allowing you to outsource your billing and just focus on treating patients, and collecting payments.
  • Eliminate Missed Documentation and Unsent Claims - The Chart Talk process fits right into your clinical workflow and flags any missed steps before they get forgotten.
  • "Just makes sense" - One client, after using Chart Talk for two months said the reason she likes the software over the program she had been using for the previous 20 years was that, "Chart Talk just makes sense. I never thought billing could be so easy."

Additional Features & Services:

  • We can convert data from other system too!
  • Simple training and available on-line 24/7
  • Terrific support for 20 years!
  • Bulk statement printing, envelope inserting, and mailing
  • Billing service including claim management, credentialing assistance, and EOB entry
  • Direct integration with Solution Reach for text, email, and phone appointment reminders!

A different concept from day one

The first thing our customers notice about Chart Talk is that it works so much differently than any billing software they had ever used before.  Recently, one user from Georgia remarked that he had been through 14 systems before finding Chart Talk. The reason Chart Talk is so much different is where we started.

In 1999 Chart Talk was created to give chiropractors an easy interface to use speech recognition software to document their patient encounters. As Chart Talk grew, so did the demands of our users. Where Chart Talk excelled at documentation, we chose to build interfaces with over 15 different billing softwares. When doctors would complete their documentation, they could click a button and create a claim in their billing system.

In today's healthcare system data analysis is key. Programs like MIPS and the Quality Payment Program (QPP) from CMS require reporting that incorporates patient demographic data, billing information, diagnosis, reading from vitals, and completed documents to generate structured and coded reporting. Our clients don't have the full time staff power to gather all of this information from disparate systems, so we decided to give our clients a platform that could give them access to the very latest technology without needing to quadruple their staff or monthly overhead.

Data Analysis

Analyze data across multiple markers. Here you see the Average scores at 0, 30, 60, and 90 days for patients with Low Back Pain.

Clinical data analysis and reporting will be critical to healthcare providers in the near future. Chart Talk Cloud is a platform versatile enough to implement multiple types of scored studies electronically to capture and analyze your patient data. Reporting is simple from our reporting tool, we have the ability to roll out reports and have them available to you without updating your software. Tying all of your data together is simple with the Chart Talk Cloud platform. Comparing functional data with diagnosis, clinical procedures, and cost of care is finally available through one interface, Chart Talk Cloud.

Reduce IT Cost

Professional Data Security
IT costs and IT professionals are not something that a clinic considers when looking at the costs of their system. Previously, your computer networking costs were taken on the chin. With Chart Talk you have a true cloud system, meaning, no more software installations, no more danger from local viruses/malware, no complex backup scenarios, simplified HIPAA auditing, and more.
With Chart Talk you are hiring hundreds of full time IT professionals dedicated to securing, maintaining, and improving the accessibility and integrity of your patient data.

  • No more managing license keys or software
  • No more downtime due to hardware issues
  • No playing middle man between various software vendors
  • No more software installation

 

Save Money
  • No need to pay an outside IT company for backups, server security and encryption and other high level IT functions
  • No need to buy new servers or keep them updated
Fixed vs Variable IT Costs

Eliminate Barriers to Patient Engagement

  • Meaningful Use requires measurable patient engagement
  • Automate patient engagement with ChartTalk Appointment Reminders
  • Eliminate cumbersome interfaces and additional cost, because ChartTalk Patient Portal is an integrated feature of ChartTalk